Frequently Asked Questions

Imagine AI is a super-smart robot teacher picking teams for recess. Your score is how often the robot picks YOUR business. A score of 67/100 means the robot gave you 67 gold stars out of 100 possible stars.

Money that should be coming to your store but is going to someone else because the robot didn't pick you. Every time the robot skips you, real money goes to your competitor instead of your cash register.

How often the robot says 'Sorry, I can't pick anyone.' When AI refuses to recommend businesses, customers don't find anyone — including you. Our data shows 85% of local businesses are INVISIBLE when people ask AI for recommendations.

When someone on their phone says 'plumber near me right now.' These are the 'I need help RIGHT NOW' searches — and they're worth the most money because the customer is ready to pay TODAY.

When someone's air conditioner breaks at midnight, will the robot send them to you or say 'I don't know'? Emergency calls are worth 2-5x more than regular jobs — and you're either getting them or your competitor is.

We ask the robot the same questions in Spanish so Spanish-speaking families can find you too. 62 million people in the U.S. mostly speak Spanish — that's a $1.9 TRILLION market. Most businesses are 0% visible to them.

When people ask 'Who won't rip me off?' or 'Who is honest?' — does the robot pick you? These are customers who are scared of getting tricked. If the robot doesn't say your name, they go somewhere else.

BIDigest is the first AI visibility intelligence platform that researches how ChatGPT, Claude, Gemini & Perplexity recommend businesses. We provide weekly reports with actionable insights to help marketing agencies and consultants improve their clients' AI visibility.

Traditional SEO tools (Semrush, Ahrefs, Moz) track Google rankings, backlinks, and keywords. BIDigest tracks AI assistant recommendations - a completely different algorithm and data source. Think of it as: SEO tools = Google visibility, BIDigest = AI visibility.

No! BIDigest complements your existing SEO tools. Many of our customers use Semrush for SEO + BIDigest for AI visibility. They work together to give you complete visibility across both traditional search and AI assistants.

We currently track 10,000+ businesses daily across 12 industries and 30+ major metro areas (covering 150M+ Americans). We've analyzed 1.6M+ AI questions to date and we're continuously expanding our coverage.

We research all four major AI platforms: ChatGPT (OpenAI), Claude (Anthropic), Gemini (Google), and Perplexity. This represents 94% of the AI assistant market.

Our data is as accurate as the AI assistants themselves. We continuously monitor and validate our research methodology to ensure you get reliable, actionable insights about your AI visibility.

Your dashboard updates weekly with fresh data from all 4 AI platforms. BI Digest reports are delivered to your inbox every Monday at 9 AM EST with the latest insights. You can also view real-time data in your dashboard 24/7.

You get comprehensive visibility insights across 8 key areas: (1) **Identity visibility** - See how AI recommends minority, woman, and veteran-owned businesses, (2) **Emergency service visibility** - Track your visibility when customers need urgent help, (3) **Price positioning** - Understand how budget vs premium positioning affects recommendations, (4) **Emotional connection** - See visibility for compassionate, trustworthy service positioning, (5) **Values alignment** - Track eco-friendly, family-owned, certified business visibility, (6) **Top recommendations** - Monitor your appearance in 'best' and 'most recommended' queries, (7) **Local search** - Track 'near me' and local search visibility, (8) **Customer journey** - See visibility across awareness, consideration, and decision stages.

Yes! All plans include historical data access. Standard plans include 90 days of historical data. Agency and Enterprise customers can request extended retention. Historical data helps you track trends and measure improvement over time.

Starter ($199/mo): AI Visibility Research with the 1-3-3-3 formula — 1 business, 3 products, 3 locations, 3 competitors tracked weekly across ChatGPT, Claude, Gemini & Perplexity, plus dashboard access and weekly reports. Need more? Contact us for a custom quote tailored to your specific needs. Compliance/Enterprise ($500/business/mo): Full compliance tracking with priority support, real-time alerts, and volume discounts for 10+ businesses.

Yes! All users get a 7-day free trial with full access to all features. No credit card required. Plus, we offer a 100% money-back guarantee for the first 100 customers - if you don't see value within 30 days, we'll refund every penny.

The first 100 customers get our 100% money-back guarantee - if you don't see value within 30 days, we'll refund every penny. Plus, founding members get priority access to new features and direct input on our roadmap. This is a limited-time offer for early adopters who want to help shape the future of AI Visibility Intelligence.

Yes! 30-day money-back guarantee, no questions asked.

Yes, you can change your plan anytime. Upgrades take effect immediately. Downgrades take effect at the next billing cycle.

Yes! Custom client tracking is now available for all tiers. You can add your own clients to track their AI visibility and get personalized reports. Each tier includes tracking for your business plus the ability to add client businesses. Contact us at hi@bidigest.com to get started.

We're expanding rapidly. Contact us at hi@bidigest.com and we'll prioritize adding your industry.

Multi-location tracking will be available with custom client tracking in Q2 2026. This will allow you to track the same business across different cities and compare performance.

Most customers see actionable insights within 7 days. Implementing changes typically shows results in 2-4 weeks. Some quick wins (like updating business descriptions) can show results in as little as 1 week.

Our beta users saw an average 33-47% increase in AI mentions after 30 days of optimization. Results vary by industry, current visibility, and implementation speed.

Track: 1) AI mention rate (before/after), 2) Phone calls/leads from AI-referred customers, 3) Conversion rate improvements. Most agencies charge clients $500-$2,000/mo for AI visibility optimization, making BIDigest highly profitable.

Both! We provide detailed diagnostics (AI Visibility Score, gap analysis, refusal rates) AND actionable solutions. Every report includes personalized optimization recommendations. We offer: 1) DIY Quick Wins (9 actions you can implement yourself in 1-14 weeks), 2) Technical support for complex optimizations, and 3) Done-for-you services for Enterprise customers. Plus, our Auto-Optimizer (launching Q1 2026) will automate 25+ optimization actions for you.

The Auto-Optimizer (launching Q1 2026) is an AI-powered tool that automatically implements proven optimization actions to boost your AI visibility. It handles content rewrites, Schema markup generation, review automation setup, competitive gap monitoring, and more — saving you hundreds of hours. Early access will be available to Agency and Enterprise customers. Join the waitlist today!

You can start with 9 DIY Quick Wins that require no technical skills: 1) Update hours/availability (1 hour), 2) Add pricing transparency (1 week), 3) Create FAQ page (1 week), 4) Display certifications (1 week), 5) Request reviews (2-4 weeks), 6) Optimize Google Business Profile (1 week), 7) Test mobile site (1-2 weeks), 8) Claim local citations (2-3 weeks), 9) Add testimonials (2-3 weeks). These 9 actions can boost your score by +64-113 points in 14 weeks. Download the free checklist at bidigest.com/optimization-checklist.

For technical and strategic optimizations, we offer: Starter ($199/mo) — Weekly intelligence reports with 1-3-3-3 formula tracking across all 4 AI platforms. Content Optimizer — $9.99/piece for content optimization + $99/URL for full analysis. FAQ Generator — $9.99/FAQ generated + $99/URL for analysis. Enterprise (Custom) — Done-for-you content strategy, API access, dedicated account manager, SLA. Contact us at hi@bidigest.com to discuss your specific needs.

The AIV Academy is BIDigest's official education platform for AI Visibility Intelligence. It's a structured learning program that takes you from beginner to expert in understanding and optimizing how AI assistants discover, evaluate, and recommend businesses. The Academy includes: Free courses (AI Visibility Fundamentals, The 3 Gaps Framework), Paid advanced courses (Technical Optimization, Multi-Location Strategies), Industry-specific playbooks (Healthcare, Legal, Home Services), and Live workshops with BIDigest experts. Launch: Q1 2026. Want early access? Contact us at hi@bidigest.com and mention 'AIV Academy Waitlist' in your message.

The first-ever professional certification in AI Visibility Intelligence, launching Q1 2026. This is a 3-tier program designed for marketing agencies, consultants, and businesses who want to prove their expertise: Bronze Certification (Foundation) - Covers AI visibility fundamentals, tracking basics, and the 3 Gaps framework (8 hours, $299); Silver Certification (Practitioner) - Technical optimization, Schema markup, content strategy, competitive analysis (16 hours, $599); Gold Certification (Expert) - Advanced multi-location optimization, authority building, predictive strategies (24 hours, $999). Certified professionals get: Verified digital badge, BIDigest Certified Partner directory listing, Early access to new features, Referral commissions (20% for Bronze, 30% for Silver, 40% for Gold), Co-marketing opportunities. Interested? Contact us at hi@bidigest.com with 'Certification Program' in the subject line.

The AIV Intelligence Association is an independent, non-profit organization we're establishing to set industry standards for AI visibility measurement, certification, and best practices. Think of it as the 'SEO Association' equivalent for the AI visibility era. The Association will provide: Official AI Visibility Intelligence standards and metrics, Industry research reports (published quarterly), Best practices documentation, Lobbying for transparency from AI platforms (OpenAI, Anthropic, Google), Annual AIV Intelligence Summit (in-person + virtual), Member directory and networking. Launch: Q2 2026. Founding memberships (limited to first 100 organizations): $2,500/year for agencies, $500/year for individual practitioners. Want to be a founding member? Contact us at hi@bidigest.com with 'Founding Member Interest' in the subject line.

We've created comprehensive free resources available today: 1) AI Visibility Glossary - 100+ terms explained in plain English (available at /glossary), 2) AI Visibility Bible - 45-minute comprehensive guide with real data from 1.6M+ AI questions (available at /bible), 3) The Visibility Papers - 3-part research series with shocking findings and actionable playbooks (Part 1 launching Nov 24, 2025), 4) Complete Optimization Checklist - All 25 proven actions to boost your AI visibility (download at /optimization-checklist). All free, no email required. Start with the Glossary if you're new, or dive into the Bible if you want the full picture.

Yes! Through AIV Academy (launching Q1 2026), we'll offer: Self-paced online courses (Fundamentals, Technical Optimization, Content Strategy), Live cohort programs (8-week intensive with weekly live sessions), Industry-specific bootcamps (Healthcare, Legal, Home Services - 2-day deep dives), 1-on-1 coaching for Enterprise customers. Early access pricing (50% off) available for the first 100 students. Want to be notified when enrollment opens? Contact us at hi@bidigest.com with 'Academy Early Access' in the subject line.

API access is included in Enterprise plans. You get full access to AI visibility scores, research data, and competitor analysis. Contact us at hi@bidigest.com for API access and custom integrations.

Integrations with Zapier, HubSpot, and Salesforce are planned for 2026. Currently, you can export data as CSV or PDF to import into any tool. Custom integrations are available for Enterprise customers.

Yes. We use end-to-end encryption, are GDPR compliant, and are working towards SOC 2 Type II certification. We never sell your data.

We target 99.9% uptime. All tracking and reporting is fully automated with redundancy built in.

All plans: Email support (24-48 hour response). Agency plans: Priority email support + access to support resources. Enterprise: Priority support (4-hour response) + dedicated account manager.

Yes! All new customers get email onboarding with setup guides, video tutorials showing how to read your first report, and access to our comprehensive documentation. Enterprise customers also get a 1-on-1 onboarding call with their dedicated account manager.

Documentation is currently being developed and will be available at docs.bidigest.com. It will include: setup guides, best practices, industry-specific strategies, API reference, AI Visibility Glossary (100+ terms), and the AI Visibility Bible (comprehensive guide with real data and case studies). Contact us for early access to specific resources.

Yes! Sample reports for each tier are available on our pricing page. You can also get a free AI Visibility Score for any business to see our data quality firsthand.