Frequently Asked Questions

BIDigest is the first AI visibility intelligence platform that tracks how ChatGPT, Claude, and Google AI recommend businesses. We provide weekly reports with actionable insights to help marketing agencies and consultants improve their clients' AI visibility.

Traditional SEO tools (Semrush, Ahrefs, Moz) track Google rankings, backlinks, and keywords. BIDigest tracks AI assistant recommendations - a completely different algorithm and data source. Think of it as: SEO tools = Google visibility, BIDigest = AI visibility.

No! BIDigest complements your existing SEO tools. Many of our customers use Semrush for SEO + BIDigest for AI visibility. They work together to give you complete visibility across both traditional search and AI assistants.

We currently track 5,000+ businesses daily across 15 industries and 30+ major metro areas (covering 150M+ Americans). We're continuously expanding our coverage.

We track all three major AI platforms: ChatGPT (OpenAI), Claude (Anthropic), and Google AI. This represents over 95% of the AI assistant market.

We track businesses daily with consistent, dynamic prompts. Our data is as accurate as the AI assistants themselves. We use a self-improving prompt system that gets better over time.

Tracking runs daily at 6:00 AM EST. BI Digest reports are generated at 7:00 AM EST and delivered to your inbox. We track businesses in staggered groups throughout the week (one group per day, Monday-Saturday). All businesses are tracked fresh every Sunday.

Yes! You can see your own business's historical tracking data. Observer tier gets 30 days, Analyst tier gets 90 days, and Strategic tier gets unlimited historical data to track trends over time.

Observer ($199/mo): Weekly reports, AI visibility scores, gap analysis, 30-day history. Analyst ($349/mo): Everything in Observer plus multi-client dashboard, competitor tracking, white-label PDF reports, 90-day history. Strategic ($599/mo): Everything in Analyst plus bi-weekly reports, advanced alerts, unlimited history, priority support, and dedicated account manager.

Yes! We're offering a Founding Members Program for the first 50 subscribers. Get 1 month free on the Observer tier in exchange for product feedback. After that, all users get a 7-day free trial with full access to all features. No credit card required.

The first 50 subscribers get 1 month completely free on the Observer tier ($199 value) in exchange for product feedback and testimonials. This is a limited-time offer for early adopters who want to help shape the future of AI Visibility Intelligence. Apply now!

Yes! 30-day money-back guarantee, no questions asked.

Yes, you can change your plan anytime. Upgrades take effect immediately. Downgrades take effect at the next billing cycle.

Yes! Custom client tracking is now available for all tiers. You can add your own clients to track their AI visibility and get personalized reports. Each tier includes tracking for your business plus the ability to add client businesses. Contact us at hi@bidigest.com to get started.

We're expanding rapidly. Contact us at hi@bidigest.com and we'll prioritize adding your industry.

Multi-location tracking will be available with custom client tracking in Q2 2026. This will allow you to track the same business across different cities and compare performance.

Most customers see actionable insights within 7 days. Implementing changes typically shows results in 2-4 weeks. Some quick wins (like updating business descriptions) can show results in as little as 1 week.

Our beta users saw an average 47% increase in AI mentions after 30 days of optimization. Results vary by industry, current visibility, and implementation speed.

Track: 1) AI mention rate (before/after), 2) Phone calls/leads from AI-referred customers, 3) Conversion rate improvements. Most agencies charge clients $500-$2,000/mo for AI visibility optimization, making BIDigest highly profitable.

We're launching the first-ever AI Visibility Intelligence™ Certification Program in Q1 2026. This 3-tier certification (Bronze/Silver/Gold) will help businesses and agencies prove their AI visibility expertise. Certified businesses get a verified badge, directory listing, and preferential treatment in AI recommendations. Learn more at aivcertified.com (coming soon).

The AIV Intelligence Association is an independent authority we're creating to set standards for AI visibility measurement and certification. It will provide research, best practices, and industry benchmarks. Learn more at aivassociation.org (coming soon).

We've created comprehensive free resources: 1) AI Visibility Glossary - 100+ terms explained simply, 2) AI Visibility Bible - Complete 45-minute guide with real data and case studies, 3) Certification curriculum covering fundamentals to advanced optimization. All available in our learning center.

Yes! We're developing a comprehensive AI Visibility training program launching Q1 2026. Topics include: How AI systems discover businesses, The 6 AI visibility metrics, Optimization strategies that work, Industry-specific tactics, and more. Early access available to Strategic tier customers.

API access is included in the Strategic tier ($599/mo). You get 10,000 API calls per month with full access to AI visibility scores, tracking data, and competitor analysis. Full documentation available at api.bidigest.com/docs (coming soon).

Integrations with Zapier, HubSpot, and Salesforce are planned for 2026. Currently, you can export data as CSV or PDF to import into any tool. Custom integrations will be available for Strategic tier customers once ready.

Yes. We use end-to-end encryption, are GDPR compliant, and are working towards SOC 2 Type II certification. We never sell your data.

We target 99.9% uptime. All tracking and reporting is fully automated with redundancy built in.

Observer/Analyst tiers: Email support (24-48 hour response). Strategic tier: Priority email support (4-hour response) + dedicated account manager.

Yes! All new customers get a personalized onboarding experience. Our AI-powered assistant welcomes you, answers questions in real-time, helps you understand your first report, and guides you through optimization strategies. Available 24/7 to help you get the most out of BIDigest.

Documentation is currently being developed and will be available at docs.bidigest.com. It will include: setup guides, best practices, industry-specific strategies, API reference, AI Visibility Glossary (100+ terms), and the AI Visibility Bible (comprehensive guide with real data and case studies). Contact us for early access to specific resources.

Yes! Sample reports for each tier are available on our pricing page. You can also get a free AI Visibility Score for any business to see our data quality firsthand.